Privacy Policy

Velexia ("we," "us," "our") provides AI-powered voice agent systems for real estate brokerages. This policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

• Contact details you provide directly: name, email address, phone number, company/brokerage name
• Information submitted through discovery calls, forms, or account setup
• Payment and billing information, processed securely through our payment provider (Paddle) — we do not store full card details on our own servers
• Call data and interaction records generated through use of the Velexia system, where applicable to your account

How We Use Your Information

• To provide, configure, and operate your AI voice agent system
• To communicate with you regarding your account, billing, and support
• To process payments and deployment fees
• To improve our services and troubleshoot technical issues

Third-Party Services

We use trusted third-party providers to deliver our service, including payment processing (Paddle), voice and telephony infrastructure (Vapi, ElevenLabs, Twilio), and workflow automation (Make.com, GoHighLevel). These providers process data solely to support the functionality of our system and are bound by their own privacy and security obligations.

Data Retention

We retain client and prospect information only as long as necessary to provide our services or as required by applicable law.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us directly.

Contact

Phone: +1 (608) 866-1046
Email: team@velexia.co